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Return Policy

To request a return and exchange or store credit, please submit a request at this link. Please read our policy below before submitting a request. 

Returns Request

RETURNS & EXCHANGES:

It's our goal to serve our customers as best as we can and we hope you love your purchases! As soon as you receive your package, please try on your clothing to see if it works for you! If it doesn't, we'll do our best to make it right. See below for details for returns.

  • In the event you need to return an item, our policy lasts 14 calendar days from the date you receive your order. If 14 days have gone by since you have received your purchase, unfortunately we will not accept your return or exchange. Purchases made between November 24, 2017 through December 27, 2017 may be returned for store credit up until January 10, 2018. Following the holiday timeframe, returns or exchanges must be sent within our normal 14 calendar days. 
  • We are a small boutique and carry limited inventory in unique styles, and accept returns for store credit only.
  • As soon as your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return and store credit.
  • Items returned without authorization will be disposed of without credit and shipping will not be issued.
  • To be eligible for a return, your item must be unused and and in the same condition that you received. Items must be tagged, unwashed, with no makeup stains, deodorant stains, or animal hair.
  • Incorrect or defective shipped items must be claimed within 7 days of receiving your item. 
  • To complete your return, please submit a returns request as soon as you can with your order number here. We will provide you with a pre-paid shipping label to send back your items. The cost of the shipping will be deducted from your store credit. 


SALE/PROMOTIONAL ITEMS:

  • Only regular priced items may be returned for store credit, unfortunately SALE items cannot be returned and are considered FINAL SALE. This applies to the holiday season. Unfortunately, we cannot accept returns for sales purchases made during the holiday season.
  • Items purchased with a promotion/coupon code may be returned for store credit within 14 days of purchase. We will accept items purchased with a coupon code (with offer up to 25% off) purchased during the holiday season by January 10, 2018. Black Friday/Cyber Monday Sales are deep discounts and are FINAL sale. 


GIFTS:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • Once the returned item is received, and inspected, an e-gift card will be emailed to you.
  • If the item was not marked as a gift when purchased, we cannot accept your return.
  • Gift cards are non-refundable.


SHIPPING:

  • You will be responsible for paying for your own shipping costs for returning your item. 
  • To make things easy, we will email you a pre-paid shipping label with discounted shipping. Print the label and send to us in the package of your choice.
  • As noted above, shipping cost will be deducted from your store credit.
  • If you are shipping an item over $75, we will include tracking service, however, we don’t guarantee that we will receive your returned item.


For questions or information regarding returns and exchanges, please contact info@shopatalma.com. Our customer service hours are Monday-Friday 9am-5pm Central. We will respond within 1-2 business days between Monday-Friday.

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